Notification of Data Security Incident
October 18, 2024– On or around May 22, 2024, Survival Flight, Inc. discovered suspicious activity related to several employee email accounts. Upon discovery, we took immediate action to secure the accounts and engaged a team of third-party specialists to investigate the incident. Upon confirmation of unauthorized access to the email accounts, we commenced an investigation to determine whether the affected accounts contained sensitive information pertaining to individuals. On August 19, 2024, following a thorough review, we confirmed that a limited amount of personal information may have been accessed by an unauthorized third-party in connection with this incident.
The types of information contained within the affected accounts may have included patient names, Social Security numbers, medical history and treatment information, health insurance information, and financial information. Importantly, the potentially impacted information may vary for each individual and may include all or just one of the above-listed types of information.
At this time, we are not aware of any evidence to suggest that any information has been fraudulently misused. However, we were unable to rule out the possibility that the information could have been accessed. Therefore, in an abundance of caution, we are notifying potentially impacted individuals of this incident.
In response to this incident, we have partnered with forensic specialists to evaluate and reinforce existing security measures within our email environment and are reviewing our policies and procedures related to data security. Although we have no evidence of actual or attempted fraudulent misuse of information as a result of this incident, individuals are nonetheless encouraged to monitor their account statements and explanation of benefits forms for suspicious activity and to detect errors.
We have established a toll-free hotline to answer questions about the incident and to address related concerns. The number for the hotline is 1-855-577-9062. The hotline hours of operation are 8:00 AM to 8:00 PM EST. You can also write to us at 50 North McClintock Dr., Suite 1, Chandler, AZ 85226.